About Us Plant Me Now are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link.

Our Contact details:
Plant Me Now
Eastcote GC Hampton Road Eastcote Solihull B92 0JJ United Kingdom
Phone: 01675 442 031
Fax: 01675 443859
Email: sales [at] plantmenow [dot] co [dot] uk
VAT Number 443 7462 43


Our Customer Service team is available between 9am and 5.30pm Monday to Saturday and between 10.30am and 4.30pm on Sundays.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Switch, Maestro, MasterCard, Visa Delta, Solo, PayPal Express Checkout, American Express, Discover. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We can currently only make deliveries to Mainland England, Wales and Southern Scotland. (see the list of Scottish postcodes below)

If you are outside this area, or are unsure if your address is covered, please telephone 01675 442031 or email sales@plantmenow.co.uk with your postcode for a quote.

Depending on the time of the order, most orders will be despatched between one and two working days from receipt of the order, on an overnight service to arrive with you on the next business day.

To ensure our plants reach you in the best condition possibe, we will not despatch any living products on a Friday.

We are unable to deliver to PO Boxes.

We are able to deliver to the following postcodes in Scotland: AB, DD, DG, EH, FK, G, IV1-IV2, KY, KA (excluding KA27 & KA28), ML, PA1 - PA19, PH1 - PH18, TD.
Delivery Schedule Deliveries by City Link are delivered between 9am and 5.30pm the next working day after dispatch.

Deliveries made by Royal Mail vary, depending on the type of service used.

Unless otherwise stated, please allow one additional day for us to process and pack your order.
Back Orders In the unlikely event that a product is out of stock at the time of ordering, we will place it on back order for you for deliver it as soon as it arrives. You will be notified either by telephone or email and have the option to cancel the order.
Tax Charges Our products where applicable include VAT at the standard UK rate of 17.5%
Credit Card Security Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

Despite all our efforts, there is always a risk that third parties may unlawfully intercept transmission. This reality is true of all Internet use. As a result, we cannot ensure the security of any information that you transmit, and you transmit all information at your own risk.
Guarantee If you are at all unhappy with anything you have purchased, just send it back, in its original packaging within 28 days of purchase with a copy of your order number and we will issue a refund. Postage is at the buyers expense.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01675 442 031 (International +44 01675 442 031) or fax us on 01675 443859 or write to us at Eastcote GC Hampton Road Eastcote Solihull B92 0JJ United Kingdom
Privacy Policy This privacy policy covers any personal information that Plant Me Now obtains from you when you use services on our site. This policy does not cover the practices of companies that Plant Me Now does not own or control, or the actions of people that Plant Me Now does not employ or manage.

Our privacy policy may change in the future. We invite you to check back periodically to see if we have made any changes. By using this site, you agree to the terms of our policy.

When you buy something on Plant Me Now, you have to supply a billing address, phone number, e-mail address, shipping address, and credit card information. By making a purchase, you become a registered user of Plant Me Now.

Plant Me Now may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, providing customer service, processing credit card payments and investigating fraudulent activity. These companies only have access to information needed to perform their services. They are prohibited from using your information for other purposes.

Some personal information is stored on servers owned by other companies. Only Plant Me Now has the right to access this information.

Personal information may be disclosed if required by law.

Plant Me Now does not sell or license personal information.

Cookies:

Plant Me Now uses 'cookies' to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. For example, cookies allow our customers to add items to their shopping cart and to travel to other pages within our site. These cookies also track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser’s help section for instructions.

Children Under 13:

Plant Me Now is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. You can look at our site, but you cannot make a purchase. You also cannot become a registered user, or use any service that asks for personal information. If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent or guardian to place the order for you. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy We do everything we can to ensure that the goods you order reach you in perfect condition, but accidents can happen. The first step of any query is to contact one of our customer services team on 01675 442 031 or email sales [at] plantmenow [dot] co [dot] uk If you need to write, the address is:
Plant Me Now
Eastcote GC Hampton Road Eastcote Solihull B92 0JJ United Kingdom


Damaged in Transit

If you notice that the box arrives damaged, mark the drivers delivery note "box damaged" and contact the customer services team using the details above.

If you notice a damaged product when you unpack your delivery, send it back to us within 28 days in its original packaging along with your order number for a replacement or a refund.

Damaged or Faulty

If you find your product is damaged or faulty, return it to us within 28 days in its original packaging for a replacement or refund. Don't forget to include your order number.

Cancellations

If you are not happy with something you have purchased, you can return it unused and in its original packaging within 7 days of receipt.

We would advice you to use a recorded delivery service as we cannot be responsible for the goods until they are back in our possession.

If the item has been damaged, used, or is not in its original packaging, we reserve the right not to issue a full refund.

We will not pay the cost of returning an item to us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm